Booking & Cancellation Policy
Effective date: October 24, 2026
Scope
This policy applies to day tours and shore excursions booked directly with Bradypus Ride Costa Rica. Multi-day packages, private transportation, group charters and custom itineraries require specific cancellation terms provided in writing before payment. Bookings through another platform follow the terms shown by that platform at the time of booking. This policy applies to new bookings made after its publication.
Cancelling your booking
If you choose to cancel at least 48 hours before your scheduled tour or pickup time, we refund 80% of the amount paid and retain 20%. For tours that include park admission, tickets are purchased in advance to secure availability, especially on cruise days; the retained amount helps cover those advance costs. No additional park-ticket deduction is made from this refund. Cancellations received less than 48 hours before the scheduled time, and no-shows, are non-refundable. Deadlines use Costa Rica local time (UTC−6).
How to cancel
Send your cancellation request by WhatsApp to +506 8515-1755 or email bradypusridecr@gmail.com. Include your booking number, full name and tour date. The time your message is received determines the cancellation deadline; you do not lose eligibility while waiting for our reply. We will acknowledge the request in writing.
Ship not docking
If your ship cancels its scheduled call or does not dock at Puntarenas or Puerto Caldera, we refund 50% of the amount paid for your excursion. The remaining 50% is retained to help cover staff and operational arrangements reserved for your visit. This rule covers a ship's cancelled port call, including one caused by weather.
Late arrival and other cruise itinerary changes
If your ship arrives too late for us to operate your excursion and return you to the port in time, you receive a full refund. If the date or arrival time changes while the port call is maintained, contact us so we can check whether the excursion can be rescheduled. Any replacement requires your agreement; if we cannot provide the excursion on the revised call, you receive a full refund.
Weather, safety and operator cancellations
Tours may operate in normal rain when conditions are safe. If we cancel before the tour starts because of unsafe weather, an official closure or another operational problem, you may choose an available replacement date or a full refund. A ship's cancelled port call follows the separate 50% refund rule above. If we must end a tour early or omit a paid activity for safety reasons, we will refund the value of the services not provided.
Changes requested by you
Date, passenger or itinerary changes depend on availability. Contact us before the cancellation deadline. A change is confirmed only when we accept it in writing. If we cannot accommodate a requested change, the original booking and its cancellation deadline remain in effect.
National park tickets
Provide every passenger's full name and passport number exactly as shown on their passport. Park admission depends on ticket availability and accurate passenger details. If we cannot secure the included admission, we will offer an alternative for your agreement or a full refund. Changes to passenger names or dates may require new tickets; we will quote any additional cost before you agree to the change.
Confirmation and pickup
Keep the email receipt for your booking. We will contact you by WhatsApp or email within 24 hours to confirm your tour details. We will confirm the pickup or meeting time and location by 6:00 p.m. Costa Rica time on the day before your tour. For bookings made after that time, we will confirm the meeting arrangements before departure. Contact us if you have not received those details.
Refunds
Eligible refunds are made to the original payment method. We will submit the refund within five business days after confirming eligibility and send written confirmation. Your bank or payment provider determines when the credit appears in your account.
Nothing in this policy limits mandatory consumer rights.